Refund Policy

I’ve changed my mind
If you've changed your mind and need to return an item(s), you have 14 days from the date of collection or from the date of delivery to return your item(s).

Your item(s) needs to be:

Unused and with all original components

In its original packaging

In a resalable condition

Undamaged

Please note that you are responsible for paying the return shipping cost.

Once the item has been received and checked we will issue the refund. Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days.

The product is faulty
If the product is faulty please let us know within 14 days from the date of collection or from the date of delivery, they will then be able to arrange for either a refund, exchange or spare part to be sent out. 

How do I return my item(s)?

Please contact Ark Crafts & Collectables via:

Arkcollectables.com@gmail.com

When will I receive my refund?
Once the item has been received and checked we will issue the refund. Refunds will be processed by the original payment method. If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days.